This document should be read in conjunction to the Term and Conditions Agreement provided at the URL: www.sanatanvedicdharm.org.in/termsandconditions. We, Radha Govind Prachar Samagri (RGPS) respect the privacy of individuals with regards to personal data and are committed to protecting the privacy of our users/subscribers/viewers/customers (collectively “Users”) and ensure to provide a secure and safe user experience. It is essential you familiarize yourself with this document.
Table of Contents:
1.About Us
2.Modification in Privacy Policies
3.Personal Information
4.Information we collect
5.Information collected automatically
6.Information collected by third party sources
7.The purpose of collecting Personal Information
8.Payment Method and Billing Information
9.Disclosure
10.Cookies and Web Beacons
11.Children’s Privacy
12.Security
13.Contact Us
1.ABOUT US
RGPS is the owner and operator of the APP Sanatan Vedic Dharm and Website www.sanatanvedicdharm.org.in and the Application, operating under the brand name Sanatan Vedic Dharm, and having its address at G12, G14, Plot No 4. CSC, HAF, Sector 10, Dwarka, New Delhi, 110075.
2.MODIFICATION IN PRIVACY POLICIES
We reserve the right to change our policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website. We encourage the User to check/visit the website periodically for any changes on a regular basis.
3.PERSONAL INFORMATION
Personal information means information that may directly or indirectly identify you, such as your name, telephone number, email address, Internal Protocol (IP) address and location data. When we refer to “ID” we mean list of digital number and/or letters which we or our service providers may generate. This is used as a mean to give you a unique user or customer identifier – this unique ID is associated with your Personal Information.
4.INFORMATION WE COLLECT
When you register or subscribe to access Sanatan Vedic Dharm Content, we may ask you to create an account using any/all the features or services made available on the APP. We typically collect the following personal data from or in relation to you:
Name
5.INFORMATION COLLECTED AUTOMATICALLY
We automatically receive and record information from your computer and browser, including (IP) address, browser type, surfing and existing websites and applications, hardware, software attributes, operating system, and clickstream data, the pages you request to receive information via cookies, web beacons or other technologies. In addition, we automatically collect or record such information to track your visit to our website this enable us to compile statistics that show number of times you visited our websites and its individual pages.
We may further collect information about your use of services pertaining to Sanatan Vedic Dharm APP content such as title selections, videos, audio, graphics, photos you may have watched or listened or search requests; your interaction with our emails, communications, details of your interaction with our customer support such as the date, time, reason for contacting us, transcripts of any chat conversation and if you call us, your phone number and call recordings; information about your location based on your mobile phone SIM card and/or IP address and, your precise location based on GSP data will be collected. If for whatever reason IP system fails, we will collect the last cached location as your current location; device IDs, device model, type of operating system, time zone setting, mobile operator, installed version etc., and other unique identifiers (review the “Cookies” section below for more information), we also record information pertaining to performance of the mobile application and the website, such as crash logs, build analytics and other performance statistics generated when you use the website.
6.INFORMATION COLLECTED BY THIRD PARTY SOURCES
If you choose to link, connect or login to our website using a social media platform Facebook, Twitter, Instagram or Google etc., the social media platform may send us notification such as Email ID, Name, Friend list etc. This information may become part of the Personal Information database of RGPS. In addition, we may also receive information about you from third parties such as publicly available sources or open government databases or offline and online data provider that may include analytics providers and advertising networks.
7.THE PURPOSE OF COLLECTING PERSONAL INFORMATION
We have the legal right to collect your Personal Information as a result of you registering for our services. The way we use your Personal Information may vary from country to country. For your understanding we are providing examples that clearly state in what context and under what circumstances your Personal Information is used, this is not an exhaustive list.
a.To deliver personalized Services and its various features
b.To update you about our service that may be communicated via email or other modes (provided your email address detail is given during the time of registration)
c.To provide you technical or customer support that may include addressing support queries related to, but not limited to payment processing, or to diagnose any problems with our servers etc.
d.To prevent, detect and investigate illegal activities, including fraud, and to enforce our terms, such as, if you are eligible for RGPS signup offers.
e.To use for internal purposes such as auditing, data analysis, and research to improve our products and services
f.To analyze and understand our audience and customers
g.To create, develop, operate, deliver and improve our products and services (including our user interface experience) and optimize content selection, recommendation algorithms and delivery
h.To communicate with you concerning our service so that we can send you news about RGPS
i.Details about the new features and content available on our site, special offers, customer surveys, and to assist you with operational requests such as password reset. These communications will be by email.
9.DISCLOSURE
It is essential for RGPS to disclosure your Personal Information to the third-party gateway service providers in order to fulfill your subscription request.
Additionally, we may disclose your Personal Information:
i.when required under the law, such as to any government or statutory authority or court of law or judicial forum;
ii.in circumstance where we believe it is necessary or appropriate to respond to valid claims and legal process, to protect the rights of RGPS, to protect the safety of the public or any person or user, or to prevent or cease any illegal, unethical or legally actionable activity;
iii. to any person/entity to whom disclosure is necessary to enable us to enforce our rights;
iv.to our business partners, agents or third parties for the purposes of the services or for any other marketing and promotional activity undertaken by or on behalf of RGPS.
10.YOUR CHOICES
Your information – it is your responsibility to provide accurate Personal Information or keep it updated. You can anytime access your Personal Information through the “My Account” section of the APP after a successful login.
Modify Inaccurate or Incomplete Information – You can request us to correct inaccurate or incomplete Personal Information concerning you by sending us email to our support email address jkpconnect@jkp.org.in
Data Access and Portability – In some jurisdictions, applicable law may entitle you to request copies of your Personal Information held by us. You may be entitled to request copies of Personal Information that you have provided to us by contacting us via sending email to support at jkpconnect@jkp.org.in
Data Retention and Erasure – We retain your Personal Information as long as necessary for providing you the services and as per the lawful basis of processing and to comply with our legal obligations. To determine the length of time we retain personal data, we take into consideration the following:
If for any reason you do not want us to use your information, then you can request that we erase your Personal Information and close your APP account. Erasure of your information from the APP will result in your subscription being terminated without any refunds. Please note, you may request for your information to be erased; however, we may retain some information for the following reasons:
Withdrawing Consent – We collect your Personal Information with your permission, and you may withdraw your consent at any time, by selecting preference available in the app, on your device, or by sending us e-mail. We will review your request and may ask you to verify your identity. In case where you have provided your location information, you may also at any time withdraw such consent by disabling the location and microphone permission from the setting menu on your device.
11.COOKIES AND WEB BEACONS
“Cookies” are text files (which may be html files, flash files or other technology) that help store user preferences and activity on your hard disk by a website or APP server.
“Web Beacons” (also known as image tags, gif or web bugs) are small codes used to collect advertising data such as counting page views, promotion views or advertising responses.
RGPS and other service provider may use cookies and other technologies to store information in your web server or your mobile phone, tablet, computer and other devices. These kinds of technologies are used for various reasons such as:
By default, your web browser will accept cookies; however, this can be altered by you. you have the option of enabling or disabling cookies in your web browser. If you do not want us to install cookies, you may change the setting on your web browser to disable cookies. However, please note that if you disable cookies, you may not be able to use all of the features of our services.
Furthermore, if you want to remove cookies that were previously stored in your web browser, you can manually delete the cookies at any time by visiting your browser settings. However, this will not prevent website or APP to place further cookies on your devices provided you have altered the setting of your web browser by clicking disable cookies.
12. CHILDREN’S PRIVACY
RGPS takes children’s privacy seriously. We do not knowingly collect Personal Information from children through our APP or websites. If you are a minor as understood by laws of your country, please do not submit any Personal Information through our APP without the express consent and participation of parent or guardian.
13.SECURITY
We have implemented reasonable safeguards and precautions to protect your Personal Information. Some of the safeguards that we have implemented to protect your information are firewalls and data encryption, information access controls, destroying or de-identifying Personal Information as per the applicable law. We encourage you not to disclose your ID and password and to be careful to avoid “phishing” scams where someone may send you an email that appears from RGPS asking for your Personal Information. RGPS will never request your ID or password through email. If you believe or know that your account has been compromised, please contact us (review Contact Information below).
PLEASE UNDERSTAND THAT, THE TRANSMISSION OF INFORMATION OVER THE INTERNET IS NOT COMPLETELY SECURE. ALTHOUGH WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANETT THE SECURITY OF YOUR DATA WHILE IT IS BEING TRANSMITTED TO OUR RGPS SERVICE; AND TRANSMISSION IS AT YOUR OWN RISK.
14.CONTACT US
If you have any questions about your account, specifically pertaining to Privacy Policy, data processing, our use of your Personal Information, or cookies or similar technologies please contact us at jkpconnect@jkp.org.in
Contact Us
+91 8874166662 (1pm to 4pm Monday to Friday)
jkpconnect@jkp.org.in
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